Ready common problems with ii-Stride Verification

Lost or stolen phone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Business relationship password.

You have several ways you can go back into your account, depending on your circumstances.

Use backup options

If you've lost admission to your primary telephone, you can verify it's y'all with:

  • Another phone signed in to your Google Account.
  • Some other telephone number you've added in the two-Step Verification section of your Google Business relationship.
  • A backup code y'all previously saved.
  • A security key you lot've added in the two-Step Verification section of your Google Account.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask over again on this estimator," you might be able to sign in from that device without a second verification step. Later you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If you lose your phone, y'all can ask your carrier to transfer your phone number to a new phone or SIM carte.

Recover your account

My security key was lost or stolen

Cull the right steps to get back into your account, based on if you fix another second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security primal you've added to your account
  • A registered figurer where y'all chose not to exist asked for a verification code

Of import: If you added Avant-garde Protection to your account, you can only use a fill-in security primal. If y'all don't have a backup security key, follow the steps to recover your account.

If you take some other second footstep

  1. Sign in to your Google Account with your countersign and your other second footstep.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security central. Yous may desire to go an extra key you can proceed in a safe place.
  4. Add the new primal to your account.

If you don't have another second pace or forgot your password

Important: two-Pace Verification requires an extra footstep to prove you own an account. Because of this added security, information technology can take  3-5 concern days for Google to make sure information technology's you.

Follow the steps to recover your account. You lot'll be asked questions to confirm yous own the  account.
Utilize these tips to answer equally best you can.

  1. Yous may exist asked:

    1. To enter an email address or phone number where you can be reached.
    2. To enter a lawmaking sent to your email address or phone number. This lawmaking helps make certain you lot can admission that email address or phone number.

Crave a security key as your 2d step

If yous plow on 2-Step Verification and sign in on an eligible phone, you tin go Google prompts. To make a security central your required 2d step, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Get to the 2-Step Verification section of your Google Account.
  2. Select Prove codes.
  3. Select Get new codes.

Y'all didn't get a verification code

  • Yous might have been sent a Google prompt instead. Acquire why we recommend Google prompts instead of text bulletin (SMS) verification codes.
  • If we notice something different about how y'all sign in, like your location, you might not be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text bulletin delivery.
    • Commitment speed and availability may vary past location and service provider.
  • Make sure you lot have adequate cyberspace connection when y'all try to get your codes.
  • If you get a vox call with a verification code sent to your phone, you get a voicemail if:
    • You lot can't reply the call.
    • You don't have an adequate cyberspace connection.

Tip: If yous requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't work

Information technology may be considering the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. You lot should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device'southward Date & Time settings.

An app doesn't work after you turn on two-Pace Verification

When yous turn on 2-Step Verification, you may demand to sign in to some apps again.

Tip: If you can't sign in to an app afterward you add 2-Step Verification, you may need to employ an App Password.

Why you shouldn't utilize Google Voice to get verification codes

If you use Google Phonation to get verification codes, yous could lock yourself out of your business relationship.

For case, if you sign out of your Google Vocalisation app, you might demand a verification code to get back in. But, because it'south sent to your Google Vocalism, you can't get the code.

Work, school, or other organization accounts

If y'all use an account through your work, schoolhouse, or other grouping that's protected by 2-Step Verification, and you tin't sign in, you can:

  • Use backup options.
  • Contact your ambassador.

Link to prepare upward two-Footstep Verification

Contact your admin.

You tin can't use a second step to sign in

Use a device you marked as trusted and become to business relationship recovery.

I can't sign in to my fill-in telephone with text messages

This can happen when in that location's something different most how you sign in, like your location. You may need to movement to your main telephone, or another trusted device, to sign in to your backup phone.

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